Política de reembolso

Return and refund policy

Return or refund requests may be submitted within 30 days of delivery. For the fastest resolution, report damaged, defective, incorrect, or lost orders within 7 days. Returns must be approved before they are shipped.

Eligibility and conditions

Unless an item arrived defective or incorrect, returned merchandise must be unused, unworn, unwashed, unaltered, and in its original condition. Customers are responsible for return shipping costs unless the return is due to our error or a manufacturing defect. Unauthorized returns may not be accepted.

Because many RW Apparel products are made to order, custom or made-to-order products, undergarments, swimwear, socks, face coverings, samples, intentionally damaged items, items returned more than 30 days after delivery, and products produced exactly as ordered but no longer wanted cannot be returned unless defective, incorrect, or otherwise required by law.

Damaged, defective, incorrect, or lost orders

Email support@wearrw.com with your order number, a description of the issue, and clear photos or videos where applicable. If a package is confirmed lost in transit, contact us within 7 days of the estimated delivery date so we can investigate with the carrier.

Refunds

Approved refunds are issued to the original payment method in the original purchase currency. Processing time depends on your payment provider.

Changes and cancellations

Orders may be canceled only while they are processing and before production begins. Once production starts, we may be unable to cancel or modify an order. Contact us immediately after ordering if a change is needed.

Shipping information

Customers are responsible for providing accurate order and shipping information. We cannot guarantee refunds or replacements for problems caused by incorrect information supplied at checkout, but we will try to update an order that has not shipped.

RoofWise LLC reserves the right to deny requests that do not meet this policy, except where otherwise required by applicable law. Nothing in this policy limits consumer rights that cannot legally be excluded.

Contact: support@wearrw.com